Profile summary
Our product is an omni-channel marketing and customer experience platform where we offer a single, integrated tool for marketing and technology teams to deliver enterprise-scale customer experiences across channels and devices in real-time. With modules for campaign and consent management, bot building and marketing automation we enable clients to create seamless customer journeys across digital channels. Besides being implemented as an integrated platform, modules can also be supplied independently. The product supports on-premise, cloud or hybrid deployments. With this scalable platform, clients improve the total cost of ownership, deliver better results and be ready for future challenges. The product brings together data from all sources to build a unified profile of each customer. Thus, users can unify all events, available campaigns, and transactions associated with each customer. The consolidated data is continuously maintained as a 360° Single Customer View accessible across the enterprise as a single source of truth. Through an embedded Content Builder we help clients manage every aspect of their marketing content for all their channels with a single, integrated platform. They can use our drag-and-drop editor to efficiently build content for email, mobile, advertising and more. Our product enables anyone in the client’s organization to create customized omni-channel customer journey with our easy-to-use drag-and-drop editor. They can connect all the touchpoints and build a unique end-to-end digital experience to delight their customers and achieve their business goals. It also provides a simple, web-based platform with a graphical dialog builder tool designed to make chatbot development efforts intuitive, consistent, and easily repeatable across Facebook Messenger, WhatsApp, Twitter, Telegram, Slack, Email, SMS and Webchat.
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